Order cancellation aur online transaction refunds se jude sabhi niyam aur shartein.
Important Notice: Kyunki High Security Registration Plates (HSRP) aapke vehicle parameters ke anusaar customized aur state registration databases se uniquely linked hoti hain, isliye inka manufacturing process ek baar shuru hone par partial aur strict guidelines lagu hoti hain. Kripya niche diye gaye niyamon ko dhyan se padhein.
1. Cancellation Policy
Aap apne order ko ek nishchit samay sima ke antargat hi cancel kar sakte hain:
- Before Embossing/Processing: Agar aapka application details manufacturing unit ya verification pipeline me aage nahi bheja gaya hai, toh aap transaction ke 2-4 ghante ke andar cancellation request raise kar sakte hain.
- Post Processing: Ek baar jab plate embossing unit me send ho jati hai aur aapka laser alpha-numeric code generate ho jata hai, toh uske baad cancellation request accept nahi ki jayegi.
2. Refund Guidelines
Refund ke rules aur unka standard return execution cycle niche diye anusar hai:
- Eligible Refunds: Kisi structural platform processing failure, double payment glitch, ya processing initiation se pehle valid cancellation par poora refund process kiya jayega.
- Mismatched Credentials: Agar aapne registration form me galat Chassis Number ya Registration Number fill kiya hai aur order central VAHAN gateway se reject ho jata hai, toh payment processing network rules ke mutabik convenience handling charge deduct karke baki amount process kiya ja sakta hai.
3. Refund Processing Timeline
Ek baar jab aapki refund request verify aur approve ho jati hai, toh hamara billing desk payment network ko automatic alert trigger karta hai:
Refunded amount aapke source account (jis Card, Netbanking, ya UPI wallet se payment kiya gaya tha) me agle 5 to 7 working days ke andar credit kar diya jata hai. Bank processing cycle ke hisab se isme thoda extra samay lag sakta hai.
4. Failed Transactions
Agar aapke account se balance deduct ho gaya hai par portal par booking confirmation slip generate nahi hui, toh ghabrayein nahi. Aise mamle me payment gateways automatic reconcile karte hain aur aapka paisa 24-48 ghante ke andar bank dwara swatah (automatically) refund kar diya jata hai.
5. How to Raise a Request?
Cancellation ya refund processing ko fast track karne ke liye aap hamare Contact Us desk par jaakar apni query raise karein. Apne message me Order ID, Vehicle Number aur Payment Receipt ka proof zaroor attach karein.